Privacy policy

PRIVACY POLICY

This privacy policy describes the procedures for collecting, using and disclosing the customer's personal data information when using koslita, UAB website and informs about the customer's rights and how personal data is stored.

Koslita, UAB responsibly protects the privacy of the client. The company collects and processes only those customer data that are necessary for the performance of the company's activities.

The purpose of the Privacy Policy is to inform about the data processing carried out by Koslita, UAB and to fulfil the information obligation provided for in the GDPR (General Data Protection Regulation). We make every effort to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of private persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). 

The collection, processing and storage of your personal data is established by this Privacy Policy, the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts.

CONTENT

1. Terms used
2. Purposes of personal data processing
3. Rights of the data subject
4. Data that is collected
5. How the company uses the client's personal data
6. Direct marketing communications
7. Who else can access the client's personal data
8. Cookies and other technologies that we use
9. Contact information

1. TERMS USED
   • Website – Koslita, UAB e-shop at the address koslitagamyba.lt
   • Personal data – any information related to an identified or identifiable private or legal person.
   • Customer – a private or legal person who uses the website, orders and buys goods.
   • Company – Koslita, UAB.
   • Cookies - These are small-scale data files that are stored on your device, which help us to present content faster and more reliably. They help us to ensure the operation, functionality of our website and / or mobile application, to provide you with services, to collect analytical and statistical browsing information, to personalize your browsing experience and marketing. Cookies are not viruses and do not cause any harm to your computer or device.

2. PURPOSES OF PERSONAL DATA PROCESSING

2.1. The main purpose of data processing is to process the customer's electronic orders, issue financial documents (e.g. invoices), solve problems related to the delivery of goods; to fulfill other contractual obligations.

2.2. Improve the quality of services and goods provided

2.3. Personal data is also collected for direct marketing purposes.

Personal data must be accurate, relevant and limited to the extent necessary for their collection and further processing. If necessary for the processing of Personal Data, personal data is constantly updated.

3. RIGHTS OF THE DATA SUBJECT

When processing personal data, Koslita, UAB ensures the rights of the client in accordance with the GDPR and the Law on Legal Protection of Personal Data of the Republic of Lithuania. As a subject of personal data - the client has the following rights:

3.1. Be informed about the processing of your personal data.

3.2. To get acquainted with your personal data, which is processed by Koslita, UAB.

3.3. To request correction or supplementation, correction of incorrect inaccurate, incomplete personal data.

3.4. To demand the destruction of personal data when they are no longer needed for the purposes for which they were collected.

3.5. To demand the destruction of personal data if they are processed illegally or when the client's consent to the processing of personal data is revoked.

3.6. To disagree with the processing of personal data or to withdraw the previously given consent.

3.7. To require the suspension (except for storage) of personal data processing actions in case of disputes or need to check the lawfulness of data processing, data accuracy, as well as in cases where the company no longer needs your personal data, but you do not want us to destroy them.

3.8. To request to provide, if it is technically possible, your personal data collected according to your consent or for the purposes of performing the contract in an easily readable format or to request their transfer to another data controller. To do this, please submit an inquiry by e-mail.

4. DATA COLLECTED

4.1. Information that the customer provides to the company - this may be an e-mail address, phone number, name, surname, company name, address, delivery address, etc. – mainly information that is needed to deliver a product or improve customer service. Koslita, UAB saves the information provided by the client in order to comment or carry out other activities on the site. This information includes, for example, the name and e-mail address of the customer, the delivery address.

4.2. Information that is automatically collected about the Client - this includes information that is automatically stored with cookies and other session tools. For example, your IP address, contact history (if any), shopping history (if any), etc. this information is used to improve the customer experience. When a customer looks at the content of our website, the activity may be logged.

4.3. We may collect more information about you that is publicly available.

5. HOW THE COMPANY USES THE CLIENT'S PERSONAL DATA

Personal data is processed manually and automatically using the personal data processing tools installed by us. Koslita, UAB uses the client's personal data on legitimate grounds and / or with the consent of the client.

Depending on the conclusion of the contract or the fulfillment of contractual obligations, the customer's personal data is processed for the following purposes:

• Identify the customer.
• Supply goods.
• Report on sales or invoicing, delivery of goods.

On the basis of legitimate interests, we process your personal data for the following purposes:

• send you personalized offers;
• administer and analyze our customer base (purchasing behavior and history) in order to improve the quality, variety and availability of the products offered; and
• conduct customer satisfaction surveys.
• Based on your purchase and browsing history offer you other products or services
• To inform about any changes in goods or services

In all cases, we store your personal data for no longer than is necessary to achieve specific purposes.

6. DIRECT MARKETING COMMUNICATIONS

6.1. With your consent, by e-mail, SMS, call to the phone number you provided, we will provide you with marketing messages in order to inform you about our news and to get acquainted with our products, including surveys to assess the quality of services.

6.2. You may at any time refuse direct marketing messages submitted from Koslita, UAB You can do so by writing by e-mail info@koslita.lt or by using the cancellation link in the notification sent to you by e-mail;

6.3. Please note that it may take several days to update the processed personal data. Therefore, for some time, while your request for the refusal of direct marketing messages is executed, you can still receive the above-mentioned notifications.

6.4. In case of refusal of direct marketing messages, information about the services you have ordered (for example, up-to-date information about the order) will continue to be provided to you.

7. WHO ELSE CAN ACCESS THE CLIENT'S PERSONAL DATA

7.1. Koslita, UAB values the privacy of the client, therefore it takes the necessary precautions in accordance with the EU General Data Protection Regulation.

7.2. Koslita, UAB does not share the client's personal data with unfamiliar third parties or persons. In certain cases, personal data about you is provided to:

• third parties or public officials where there is a legal obligation to do so.
• to our trusted partners to provide you with a service (e.g. courier delivery address) or to improve customer service. We only share your data with trusted third parties and will only work with processing partners who can ensure an adequate level of protection for your personal data.

8. COOKIES AND OTHER TECHNOLOGIES USED BY KOSLITA, UAB

8.1. We use cookies and / or similar technologies to analyze customer behavior, administer the website, track user movements and collect information about users. This is done to personalize and improve the customer experience.

8.2. A cookie is a small text file stored on your computer. Cookies store the information that is used to help websites work. Only we can use the cookies created on our website. You can manage cookies at the browser level.

8.3. We are currently using the "implied consent" policy, which means that we believe that you are satisfied with this use. If you are not satisfied, then you should not use this site, you should delete cookies that visited the site or browse the site using the browser's anonymous usage setting (called Incognito in Chrome, InPrivate in Internet Explorer, Private Browsing in Firefox and Safari, etc.). However, if you choose to disable cookies, you may interfere with the use of certain features.

8.4. We use cookies for the following purposes:

• Necessary cookies – these cookies are necessary in order for you to use some important features of our website, such as when logging in. These cookies do not collect any personal information.
• Functionality cookies – these cookies provide functionality that makes our service more convenient and allows us to provide more personalized functions. For example, they may remember your name and email. Email in the comment forms, so the next time you comment, you won't have to re-enter this information.
• Analytics cookies – these cookies are used to track the use and performance of our website and services
• Advertising cookies – these cookies are used to provide you with ads that are appropriate for you and your interests. In addition, they are used to limit the viewing time of the ad. As a rule, they are presented on the site when promoting networks with the permission of the site operator. These cookies remember that you visited the site and share this information with other organizations, such as advertisers. Often, targeting or advertising cookies will be associated with the functionality of the website provided by another organization.

8.5. We use nopCommerce to store basic data about your interaction with our website and whether you are logged into nopCommerce . We use a session cookie to remember your login (if you are a registered user) and what you have added to the shopping cart. This, in our opinion, is necessary for the operation of the site. If they are disabled, then various functions of the site will be broken.

8.6. We use Google Analytics to measure traffic on our website. Google has its own privacy policy, which you can view here. To opt out of Google Analytics tracking, visit the Google Analytics opt-out page.

8.7. We use cookies from other third parties, which are set on your computer by external websites whose services are used on this website. This includes sharing the buttons of the site, which allows visitors to share content on social networks. "Cookies" are currently set by Facebook, Twitter, Instagram, Pinterest, Google+, and LinkedIn. To implement these buttons and connect them to the corresponding social networks and external sites, there are domain scripts for non-site areas. You should be aware that these sites may collect information about what you do all over the internet, including this site.

8.8. You should check the policies of each of these websites in order to find out how exactly they use your information and learn how to refuse or delete such information.

8.9. You can remove cookies stored on your computer using your browser settings. Alternatively, you can manage some third-party cookies using a privacy-enhancing platform, such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit the allaboutcookies.org.

9. CONTACT INFORMATION

Koslita, UAB

Pievų str. 9, LT-62175 Alytus, Lithuania

Company code 149562782

VAT code LT495627811

Phone +370 315 77131 email info@koslita.lt